Saturday, March 16, 2013

I'm Still Here...

I am only enjoying my job most of the time. It's relatively easy, low stress, and I have a set schedule where, if I go over, they actually pay me for my time. Of course, there are some drawbacks as well. There seems to be this push to sell shit, and while I understand it, I fucking loathe having to sell anything. We also get one call a week recorded and scored at random by a department that uses "metrics" to give us some bullshit percentage to decide whether or not we get a bonus each month. Now, so far, I'm doing well with that piece of my "metrics". However, there is this one area that seems to count way too much when you don't have any kind of control over it: call backs. The way it works is that, if you were the last agent to speak to this person, and they call back for ANY reason within 7 days, then somehow that gets counted against you. It doesn't matter if it is a call for something completely different than when you solved their problem. It doesn't matter if they are on a stupid ass cell phone that drops the call  in the middle of the conversation requiring them to call back to get a resolution. You still get dinged. This really seems quite unfair, considering it's 40% of your overall score. The goal percentage is somewhere around 11.5%. Sassy is at 13%. Now technically, I'm still training. However, every time I am scheduled for "developmental coaching," metrics are always discussed. Generally, I'm receiving positive feedback and constructive criticism. I'm not averse to criticism at all. It's the only way to gauge progress and to improve. Plus, I'm grown. Some of the other idiot sacs that are in the group get pissed off every time they get any feedback they disagree with. As it is, I'm looking for a second job because this one really doesn't pay me enough right now to meet my financial obligations long term. My savings is taking a hit. There is the opportunity for OT, which I have scheduled for a couple of days this week. However, I'm not sure I want to work OT all the time. I guess I will if I have to, right? 

As for my classes, they are getting a little better. I'm doing well, so I can't complain...much. I have also made some pretty good new friends. Here's hoping a second job I can work part time comes along. I don't want to worry about money...it aggravates my insomnia. 

9 comments:

  1. Anonymous7:12 AM

    Superb blog! Do you have any tips for aspiring writers?
    I'm planning to start my own blog soon but I'm a little lost on
    everything. Would you recommend starting with a free platform like Wordpress or go for a paid option?
    There are so many options out there that I'm totally confused .. Any ideas? Many thanks!

    my website ... make money online

    ReplyDelete
  2. Anonymous8:40 PM

    My brother recommended I might like this web site. He was entirely right.
    This post truly made my day. You cann't imagine just how much time I had spent for this information! Thanks!

    My homepage ... online business opportunities

    ReplyDelete
  3. Anonymous8:55 AM

    magnificent issues altogether, you simply gained a emblem new reader.
    What would you suggest in regards to your put up that you simply made a few days in the past?
    Any sure?

    My website ... look at here now

    ReplyDelete
  4. Anonymous2:05 PM

    I constantly spent my half an hour to read this website's content everyday along with a mug of coffee.

    My webpage Louis Vuitton Outlet

    ReplyDelete
  5. Anonymous10:08 AM

    Having read this I believed it was really enlightening.
    I appreciate you spending some time and energy to put this content together.
    I once again find myself spending way too much time both reading and leaving comments.
    But so what, it was still worth it!

    my website - Cheap Jerseys

    ReplyDelete
  6. Anonymous1:28 PM

    We are a gaggle of volunteers and opening a brand new scheme in our community.

    Your site provided us with useful information to work on.
    You have performed an impressive process and our
    whole neighborhood will likely be thankful to you.



    Feel free to surf to my web site Cheap Jerseys

    ReplyDelete
  7. Anonymous7:03 AM

    If some one desires to be updated with most up-to-date technologies after that he must be
    go to see this web site and be up to date all the time.


    my blog: Louis Vuitton Outlet

    ReplyDelete
  8. Anonymous11:32 AM

    Hi there I am so delighted I found your website, I really found
    you by mistake, while I was browsing on Askjeeve for something else, Anyways I am here now and would just like to say thank you for
    a fantastic post and a all round enjoyable blog (I also love
    the theme/design), I don’t have time to look over it all at the
    minute but I have saved it and also added in your
    RSS feeds, so when I have time I will be back to read a great deal more, Please do keep up the superb b.


    Review my weblog - Michael Kors Bags

    ReplyDelete
  9. Anonymous11:43 AM

    This is a topic that is near to my heart... Best wishes!
    Where are your contact details though?

    Check out my site - NFL Jerseys Wholesale

    ReplyDelete

Ramble on a bit. You know you want to.